Our Commitment
We are working to make our website and services usable for as many people as possible, including customers who have
- Visual impairments
- Hearing impairments
- Mobility or motor limitations
- Cognitive or learning differences
- Temporary injuries or limitations
Accessibility is an ongoing responsibility. Some areas still need improvement and we are actively working on them.
Website Accessibility
We aim to follow widely recognized accessibility guidelines such as WCAG 2.1 at an AA level where practical.
Actions we focus on
- Clear and consistent page structure with headings and logical content order
- Support for keyboard navigation without requiring a mouse
- Text alternatives for meaningful images and icons
- Forms that include labels, clear instructions, and error messages
- Sufficient color contrast between text and background
- Responsive layouts that work on desktop, tablet, and mobile
- Avoiding content that flashes at high frequency
If any part of the website is difficult to use with assistive technology, you can contact us for help completing your booking.
Assistive Technology Support
Our website is designed to work with common assistive tools, including
- Screen readers
- Screen magnifiers
- Keyboard only navigation
- Operating system zoom features
- Browser reading modes
To improve compatibility
- Important actions are available as standard buttons or links
- Forms include logical focus order
- Non text content includes descriptive text where it is critical to the task
Booking Assistance
If you cannot complete a booking online due to an accessibility issue, our team can help you through alternative channels.
We can assist with
- Searching for flights, hotels, tours, or transport
- Comparing options and prices
- Entering traveler details and preferences
- Adding special assistance requests for airlines, hotels, and service providers
- Sending confirmations in an accessible format where possible
Contact details and response times will be clearly shown on the contact page.
Accessibility For Travelers With Disabilities
We can help you communicate accessibility needs to travel providers. Examples include
- Wheelchair assistance at the airport
- Seat selection for mobility or medical needs
- Extra time for boarding
- Ground floor or step free hotel rooms
- Accessible bathrooms where available
- Notification of service animals where permitted
- Communication of dietary or medical needs to hotels or tour providers
Final availability of accessible features depends on each airline, hotel, or service provider, but we will pass on your requests clearly.
Tips For Using Our Website
To make browsing easier, you can
- Increase text size in your browser settings
- Use high contrast mode or dark mode if your device supports it
- Use the tab key to move through links and form fields
- Turn on screen reader or reading mode options as needed
We are continually improving the layout and navigation to simplify key tasks such as searching, filtering, and completing bookings.
Limitations You Should Know About
Some parts of the website may still present challenges, for example
- Older pages that do not yet follow the latest accessibility patterns
- Third party widgets such as maps, payment forms, or external content
- Documents or content provided directly by partners or suppliers
Where we cannot fully control third party tools, we will try to offer an alternative path or direct assistance.
Feedback And Reporting Issues
If you face any difficulty using the website or services due to accessibility barriers, tell us
- What page or feature you were using
- What went wrong or what was hard to do
- Which device, browser, or assistive technology you were using
Your feedback helps us prioritize fixes and improve the experience for everyone.
Alternative Ways To Get Support
If the website is not working well for you, you can reach out through
- Email support
- Phone support where available
- Messaging or chat options where available
We will do our best to provide the same level of service and pricing as you would receive when booking online.
Ongoing Improvements
Accessibility is not a one time task. We review and improve the website on a regular basis by
- Updating templates and components to follow better practices
- Testing core flows such as search and checkout with keyboard and screen readers
- Training our team to recognize and remove accessibility barriers
Our goal is simple
If you want to travel and you need support or adjustments, we will work with you to make it possible.
